Refund Policy

You may submit a refund request within seven calendar days of purchase. Requests received after that period are normally not eligible unless applicable law requires otherwise.

A purchase may be eligible when all of the following are true:

• The request is submitted within seven calendar days.
• No more than 20% of the paid credits from that purchase have been used.
• The purchase was made through an account you control.
• The request is not connected to fraud, abuse, a chargeback, or a violation of our Terms.

Approval may be full or partial depending on the paid credits already consumed, the transaction status, and any rights that apply in your location. Promotional or bonus credits have no cash value and are not included when calculating a refund.

AI output is probabilistic, and a result that does not match your preference does not by itself qualify a completed generation for a refund. Before spending a large number of credits, use shorter or lower-cost tests to confirm the prompt and workflow.

If credits were deducted but the service did not deliver a result because of a verified technical failure, contact support with the task identifier. We will review the generation record and may restore affected credits or provide another appropriate remedy.

Contact us promptly if you see a duplicate charge or a purchase you do not recognize. Include the account email and transaction identifier, but never send a full card number, security code, or account password.

Email support@klingaivideo.app with the subject “Refund Request” and include:

• The email address associated with your account.
• The order or transaction identifier.
• The purchase date and plan.
• A brief explanation of the request.
• A generation task identifier if the request concerns a technical failure.

We may request additional information needed to verify the account, transaction, or service issue.

We aim to review complete requests within two business days. If approved, we submit the refund to the original payment method. Banks and payment providers may require an additional five to ten business days to display the funds. Those external processing times are outside our control.

Please contact us before opening a payment dispute so we have an opportunity to investigate. A chargeback may result in temporary account restrictions while the transaction is reviewed.

We may update this policy when our products, payment providers, or legal obligations change. The policy in effect on the purchase date will be considered together with any mandatory rights under applicable law.