Privacy Policy

This Privacy Policy applies to the Kling AI Video website, account features, credit purchases, AI video generation tools, and support communications. It does not control third-party websites or services that publish their own privacy policies.

We receive information you submit when you create or manage an account, contact support, purchase credits, or use the generator. This may include your name, email address, profile image, support messages, prompts, generation settings, uploaded images or other reference media, and transaction details such as the purchased plan, amount, status, and transaction identifier.

When you use the site, we and our service providers may collect IP address, browser and device information, approximate location derived from IP, referring page, pages viewed, feature interactions, timestamps, diagnostic events, and cookie or similar identifiers. We use this information to operate the site, understand usage, prevent abuse, and investigate errors.

Prompts and uploaded reference media are transmitted to our backend and relevant model or infrastructure providers to complete your request. Generated media and associated task details may be retained so you can view generation history, retrieve results, or share content when you choose a sharing feature. Do not upload confidential material or personal information you are not authorized to process.

Payments are handled by a third-party payment processor. We receive transaction metadata needed to confirm the purchase, add credits, provide receipts or payment history, prevent fraud, and respond to refund requests. We do not receive or store your full payment-card number on our servers.

We use information to authenticate users; provide generation, history, sharing, account, and payment features; calculate and maintain credit balances; process purchases and refund requests; answer support messages; secure and debug the service; measure performance and usage; enforce our Terms; and comply with applicable legal obligations.

We share information only as reasonably necessary with providers that support authentication, payment processing, hosting, storage, analytics, communications, security, and AI model inference. We may also disclose information when required by law, to protect rights or safety, to investigate fraud or abuse, or as part of a business reorganization. We do not sell personal information for money.

The site uses cookies and similar browser storage for authentication, security, preferences, payment-flow continuity, and analytics. Blocking these technologies may prevent sign-in, checkout, or other account features from working. You can manage cookies through your browser and, where available, through provider controls.

We keep information for as long as reasonably necessary to provide the service, maintain transaction and account records, resolve disputes, enforce agreements, prevent fraud, and meet legal obligations. Retention periods vary by data type and provider. Account closure does not require deletion of records that must be retained for legitimate security, payment, tax, or legal purposes.

We use reasonable technical and organizational safeguards designed to protect information. No online service can guarantee absolute security, and you should use a strong sign-in method, protect your account, and avoid submitting material that is unnecessary for your generation request.

Depending on your location, you may ask to access the personal information associated with your account, receive a copy of it, correct inaccurate or incomplete information, or delete information that we are not required to retain. You may also request restriction, portability, or object to certain processing where those rights apply. You can close your account through the available account controls or ask us to close it by emailing support@klingaivideo.app from the address connected to your account.

Please describe the request and the account email involved. We may ask for information needed to verify your identity and protect the account. We aim to acknowledge requests within 10 business days and complete verified requests within 30 days. If a request is complex or local law permits an extension, we will explain the reason and the expected completion date. Some security, fraud-prevention, payment, tax, dispute, or legal records may be retained where required or permitted by law.

The service is for users who are at least 18 years old. Users under 18 may not access or use the service, and we do not knowingly collect personal information from them. If you believe a person under 18 has created an account or provided information, contact us at support@klingaivideo.app so we can review the account and take appropriate action.

Our providers may process information in countries other than the one where you live. Those countries may have different data-protection rules. Where required, we rely on appropriate safeguards or other lawful mechanisms for cross-border processing.

We may update this policy to reflect changes to the service, providers, or legal requirements. The current version will remain posted here with its “Last updated” date. Questions and privacy requests can be sent to our contact email: support@klingaivideo.app.